- To provide compassionate care and personal attention to all patients, treating them equally, promptly in a friendly and courteous manner.
- To provide accurate, reliable information and guidance to patients as per their needs and requirements.
- To create awareness about hospital services.
- To increase patient satisfaction.
- To assist patients in informed decision making in the areas of admission, surgery, pre-operative care, post-operative care, discharge, follow-up care and special procedures.