Counseling

Medical staff in eye care facilities in developing countries needs to spend their time in delivery of eye care services effectively and efficiently. Since this is the most important aspect of their work, they require maximum time and freedom to fulfill this responsibility. But when cataract patients come for surgery, they are entering a totally new environment. Most of them have poor vision and hence are at a disadvantage. They can be reassured by clear explanation of what they may expect. The time given to patients by medical staff encourages patient confidence. Yet quite often, patient need more time than doctors or nurses can actually give to them, and this can cause difficulties for the patient and between the patient and the doctor or nurse.

OBJECTIVE OF THE COURSE:

The aim of this course is to help the candidates:

• To provide compassionate care and personal attention to all patients, treating them equally, promptly in a friendly and courteous manner.
• To provide accurate, reliable information and guidance to patients as per their needs and requirements.
• To create awareness about hospital services.
• To increase patient satisfaction.
• To assist patients in informed decision making in the areas of admission, surgery, pre-operative care, post-operative care, discharge, follow-up care and special procedures.

To strengthen the liaison between hospital and patients through interpersonal relationships and thereby enhance the image of the organization in the community.